wp.jochen.hayek.name/blog-en

studied RT (AKA “Request Tracker”) and its model of roles a little

The wiki seems to be more useful than the book [link]. I added a few notes on the roles at the entry on the book here on the blog at http://blog-en.jochen.hayek.name/2013/05/oreilly-media-book-rt-essentials.html.

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