O’Reilly Media book: RT Essentials (RT AKA “Request Tracker”)

http://shop.oreilly.com/product/9780596006686.do http://en.wikipedia.org/wiki/Request_Tracker http://wiki.bestpractical.com Roles: http://requesttracker.wikia.com/wiki/Requestor (also spelt Requester in the context of this software) : The “Requester” of a Ticket is the person (or persons) that are waiting for the resolution of the issue. Not receiving Comments. http://requesttracker.wikia.com/wiki/CC : is like the Requestor in that they receive Correspondence but not Comments; might be a person outside the company. http://requesttracker.wikia.com/wiki/AdminCC… Continue reading O’Reilly Media book: RT Essentials (RT AKA “Request Tracker”)