Category: ticketing

  • O’Reilly Media book: RT Essentials (RT AKA “Request Tracker”) Roles: (also spelt Requester in the context of this software) : The “Requester” of a Ticket is the person (or persons) that are waiting for the resolution of the issue. Not receiving Comments. : is like the Requestor in that they receive Correspondence but not Comments; might be a person outside the company. […]